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Privacy Policy

Effective Date: January 8, 2025

Lintless-Vents ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (lintless-vents.com) or use our dryer vent cleaning services.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our website or services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

• Call us to schedule an appointment
• Request a quote or information about our services
• Communicate with us via phone, email, or text message

This information may include:

Type of Information	Purpose
Name	To identify you and address you properly
Phone Number	To contact you about appointments and services
Email Address	To send appointment confirmations or respond to inquiries
Service Address	To perform services at your location
Payment Information	To process payment for services rendered

1.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, links clicked
• IP Address: Your internet protocol address (which may indicate your general geographic location)
• Referral Source: How you found our website (search engine, direct visit, etc.)

1.3 Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how visitors use our website
• Improve our website's performance

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule appointments, perform dryer vent cleaning services, and follow up on completed work
• Communication: To respond to your inquiries, confirm appointments, and provide service-related updates
• Payment Processing: To process payments for services
• Business Operations: To maintain records, manage our business, and improve our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Security: To protect against fraud, unauthorized transactions, and other liability

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors (to process credit card payments securely)
• Communication platforms (for appointment scheduling or reminders)

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Investigate potential violations of our Terms of Service

3.3 Business Transfers

If Lintless-Vents is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• Secure handling of payment information
• Limited access to personal information (only those who need it to perform services)
• Secure communication practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Maintain business records as required by law
• Resolve disputes and enforce our agreements
• Comply with legal and regulatory requirements

Service records (name, address, service date, and work performed) may be retained for up to 7 years for business and legal purposes. After this period, records are securely deleted or anonymized.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

6.2 Deletion

You may request that we delete your personal information, subject to certain legal exceptions (such as record-keeping requirements).

6.3 Opt-Out

You may opt out of receiving promotional communications from us at any time by contacting us directly.

6.4 Do Not Track

Our website does not currently respond to "Do Not Track" browser signals. However, you can manage cookies and tracking through your browser settings.

To exercise any of these rights, please contact us using the information provided below.

7. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (note: we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information below.

10. Florida Privacy Considerations

As a Florida-based business, we comply with applicable Florida privacy laws and regulations. Florida residents may have specific rights regarding their personal information under state law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:

• Update the "Effective Date" at the top of this page
• Post the revised Privacy Policy on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry as soon as reasonably possible.

Last updated: January 8, 2025